Last updated: May 4, 2025
MobileStop (“we”, “our”, “us”) operates the website mobilestop.lk. This page explains how we collect, use, and protect your personal information when you shop with us.
1. Information We Collect
When you place an order or contact us, we may collect:
- Name, email address, phone number
- Billing and delivery address
- Order details and payment information (processed securely — we do not store card numbers)
- IP address and browser information for fraud prevention
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order confirmations and delivery updates
- Respond to customer support inquiries
- Improve our website and product offerings
- Comply with legal obligations
3. Payments
Payments are processed through secure third-party payment gateways. We do not store or have access to your full card details. All transactions are encrypted via SSL.
4. Cookies
Our website uses cookies to:
- Keep items in your shopping cart
- Remember your login session
- Analyse site traffic via Google Analytics (anonymised)
- Deliver relevant ads via the Meta Pixel (Facebook/Instagram)
You can disable cookies in your browser settings, though this may affect site functionality.
5. Meta Pixel & Advertising
We use the Meta Pixel on this site to measure the effectiveness of our Facebook and Instagram ads and to show relevant advertisements to people who have visited our site. No personally identifiable information is shared with Meta beyond what you have consented to through your Facebook/Instagram account settings.
6. Sharing Your Information
We do not sell or rent your personal data. We may share it with:
- Delivery partners (to fulfil your order)
- Payment processors (to complete transactions)
- Legal authorities (if required by Sri Lankan law)
7. Data Retention
We retain your order information for a minimum of 5 years for accounting and legal compliance. You may request deletion of your account data by contacting us, subject to legal retention requirements.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications at any time
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
MobileStop
Website: mobilestop.lk
Email: info@mobilestop.lk
We may update this policy from time to time. The latest version will always be available at mobilestop.lk/privacy-policy.