Last updated: June 6, 2026
MobileStop (“we”, “our”, “us”) operates the website mobilestop.lk. We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data when you use our website or purchase our products.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
Order and Transaction Information
- Products purchased
- Order history
- Payment status
- Delivery information
Note: Payments are processed securely through third-party payment providers. We do not store or have access to your complete debit or credit card details.
Technical Information
We may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited and browsing activity
- Date and time of website visits
This information helps us improve our services and protect against fraud.
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Arrange deliveries
- Send order confirmations and updates
- Respond to customer service requests
- Verify transactions and prevent fraud
- Improve our website, products, and services
- Conduct analytics and marketing activities
- Comply with legal and regulatory obligations
3. Payments
All online payments are processed through secure third-party payment gateways.
- Payment information is encrypted using SSL technology.
- We do not store your full card details.
- Payment providers may process your information according to their own privacy policies.
4. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies may be used to:
- Keep products in your shopping cart
- Remember your login session and preferences
- Analyse website traffic through Google Analytics
- Measure advertising performance
- Deliver relevant advertisements through the Meta Pixel
You can disable cookies through your browser settings. However, some parts of the website may not function correctly if cookies are disabled.
5. Meta Pixel and Advertising
We use the Meta Pixel and related advertising technologies to understand how visitors interact with our website and to improve our Facebook and Instagram advertising campaigns.
Meta may collect certain information, including:
- Device identifiers
- Browser information
- IP address
- Pages viewed
- Actions performed on our website
This information may be used to measure advertisement performance and to show relevant advertisements to users who have visited our website.
You can manage your advertising preferences through your Facebook and Instagram account settings.
6. Google Analytics
We use Google Analytics to better understand how visitors use our website.
Google Analytics may collect anonymised information regarding website traffic, visitor behaviour, and device information to help us improve our services.
7. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information with trusted third parties where necessary, including:
- Delivery and courier partners
- Payment processors
- Website hosting and technology providers
- Analytics and advertising service providers
- Legal and regulatory authorities when required by law
These parties are only provided with the information necessary to perform their services.
8. International Data Transfers
Some of our service providers, including Google and Meta, may process information on servers located outside Sri Lanka.
By using our website, you acknowledge that your information may be transferred and processed internationally. We take reasonable steps to ensure that your data is handled securely.
9. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil orders
- Provide customer support
- Meet accounting and tax obligations
- Comply with applicable laws
Order records may be retained for a minimum of five (5) years or longer where required by law.
10. Your Rights
Subject to applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent for marketing communications
- Object to certain forms of data processing
Some requests may be subject to legal or regulatory retention requirements.
11. Marketing Communications
If you choose to receive promotional messages from us, we may send information about new products, offers, and updates.
You may unsubscribe from marketing communications at any time by following the instructions in the communication or by contacting us.
12. Security
We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.
Our website uses HTTPS encryption and secure technologies to protect transmitted information.
However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
13. Children’s Privacy
Our website and services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
14. Third-Party Websites
Our website may contain links to external websites operated by third parties.
We are not responsible for the privacy practices or content of those websites and encourage users to review their privacy policies.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.
The latest version will always be available on our website. Continued use of the website after changes are posted constitutes acceptance of the updated policy.
16. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
MobileStop
Website: https://mobilestop.lk
Email: info@mobilestop.lk
For privacy-related enquiries, please contact us using the email address above.